Senior Manager of Customer Success
Iowa City, IA
Full Time
Experienced
Job Overview: Rantizo is seeking a proactive and customer-focused Senior Manager of Customer Success to join our team in Iowa City. This senior role is essential to driving customer retention and expanding revenue opportunities through renewals, cross-sales, and upsells of Rantizo's drone technology and software solutions. The Senior Manager of Customer Growth will also oversee customer support, software onboarding, repairs, and training to ensure customers receive maximum value from their investment in Rantizo’s solutions.
Key Responsibilities
• Renewals and Account Expansion: Manage the renewal process for existing clients, identifying and executing strategies for contract renewals, cross-selling additional products, and upselling enhanced services to increase revenue.
• Customer Relationship Management: Develop strong, trusted relationships with key accounts, acting as their primary point of contact and advocate within Rantizo, ensuring a seamless experience and high levels of customer satisfaction.
• Software Onboarding: Lead the onboarding process for new customers, coordinating with technical and product teams to ensure that clients are effectively set up and fully utilizing Rantizo’s software solutions.
• Customer Support and Repairs: Oversee the support and service process, including coordinating drone repairs, addressing customer inquiries, troubleshooting issues, and ensuring timely resolution for all customer concerns.
• Training and Education: Develop and deliver comprehensive training programs for customers, covering safe and efficient drone operation, software functionality, and best practices to ensure successful use and adoption.
• Customer Growth Strategy: Work with Sales, Product, and Marketing teams to design and implement growth strategies that drive cross-sales, identify new opportunities for service expansion, and increase customer lifetime value.
• Data-Driven Decision Making: Monitor customer usage, feedback, and support metrics to identify trends, proactively address potential issues, and implement process improvements.
• Reporting and Analysis: Regularly report on customer growth metrics, renewal rates, upsell success, and customer satisfaction, providing actionable insights to inform overall customer success and sales strategy.
Qualifications
• Experience: 5+ years of experience in customer success, account management, or sales within the tech, agriculture, or drone industries, with a strong track record in renewals, upselling, and cross-selling.
• Customer-Centric Mindset: Deep commitment to customer success and satisfaction, with the ability to empathize with customers’ operational needs and challenges.
• Technical Aptitude: Ability to learn and effectively communicate Rantizo’s drone and software technologies, including troubleshooting basic issues and facilitating onboarding and training.
• Leadership Skills: Demonstrated ability to take initiative, drive strategy, and lead cross-functional efforts, with strong organizational and project management skills.
• Analytical Skills: Proficient in data analysis and comfortable using CRM tools, customer success platforms, and reporting software to inform decision-making.
• Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey technical information and engage clients across various communication channels.
Key Responsibilities
• Renewals and Account Expansion: Manage the renewal process for existing clients, identifying and executing strategies for contract renewals, cross-selling additional products, and upselling enhanced services to increase revenue.
• Customer Relationship Management: Develop strong, trusted relationships with key accounts, acting as their primary point of contact and advocate within Rantizo, ensuring a seamless experience and high levels of customer satisfaction.
• Software Onboarding: Lead the onboarding process for new customers, coordinating with technical and product teams to ensure that clients are effectively set up and fully utilizing Rantizo’s software solutions.
• Customer Support and Repairs: Oversee the support and service process, including coordinating drone repairs, addressing customer inquiries, troubleshooting issues, and ensuring timely resolution for all customer concerns.
• Training and Education: Develop and deliver comprehensive training programs for customers, covering safe and efficient drone operation, software functionality, and best practices to ensure successful use and adoption.
• Customer Growth Strategy: Work with Sales, Product, and Marketing teams to design and implement growth strategies that drive cross-sales, identify new opportunities for service expansion, and increase customer lifetime value.
• Data-Driven Decision Making: Monitor customer usage, feedback, and support metrics to identify trends, proactively address potential issues, and implement process improvements.
• Reporting and Analysis: Regularly report on customer growth metrics, renewal rates, upsell success, and customer satisfaction, providing actionable insights to inform overall customer success and sales strategy.
Qualifications
• Experience: 5+ years of experience in customer success, account management, or sales within the tech, agriculture, or drone industries, with a strong track record in renewals, upselling, and cross-selling.
• Customer-Centric Mindset: Deep commitment to customer success and satisfaction, with the ability to empathize with customers’ operational needs and challenges.
• Technical Aptitude: Ability to learn and effectively communicate Rantizo’s drone and software technologies, including troubleshooting basic issues and facilitating onboarding and training.
• Leadership Skills: Demonstrated ability to take initiative, drive strategy, and lead cross-functional efforts, with strong organizational and project management skills.
• Analytical Skills: Proficient in data analysis and comfortable using CRM tools, customer success platforms, and reporting software to inform decision-making.
• Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey technical information and engage clients across various communication channels.
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